Bringing Artificial Intelligence to Life

Through SMART Software Solutions

and Humanoid, Digital & Virtual Robots

Take our Business Continuity Risk Profile Assessment
How do you effectively analyze unstructured, behavioral or social data and put it to work for you?

At last, there is away to pull all data together for deep, actionable, behavioral insights.

As a leader you know the importance of utilizing data in order to improve and grow your bottom line.

Converting data into real-time, mission-critical business decision support is key to business continuity and growth...

Data is only valuable if you can marry it to other data from across the value chain and create insight that’s valuable to your customers.

Every company needs an effective decision support system and a way to manage the large quantities of data that are accumulated over the lifetime of an organization. Knowledge is power and a key driver of business continuity.

Our solution provides intelligent, enterprise-wide critical decision support through our complete closed-loop platform. An effective and multi-faceted approach to bridge the gap between disparate systems, processes and people.  Disruptive technology implemented without disruption.

Our customized solutions have been designed to work with your existing systems, business processes, and workforce. They are easy and fast to implement with minimal intrusion, and they can show measurably improved results within weeks.  At Acquired Insights we use Artificial Intelligence, behavioral, social, unstructured, and structured data to provide enhanced business decision support for many industries, including but not limited to: automated banking, finance, insurance, healthcare and telecom.  We accomplish this by applying our expertise in Artificial Intelligence / Machine Learning (AI/ML) in the following areas:

  • Customer lifecycle management
  • Next-best-action
  • Digital marketing
  • Dynamic customer segmentation
  • Conversion optimization
  • Dynamic customer journey
  • Claims prediction
  • Lead evaluation
  • Know Your Customer (KYC)
  • Mass personalization
  • Risk adjusted pricing
  • Collections optimization
  • Cross-sell, up-sell
  • Affordability prediction
  • Default prediction
  • Limits management
  • User identification
  • User digital fingerprinting
  • Robo-underwriting
  • Fraud detection/prevention
  • Retention management
  • Churn prevention
  • Marketing campaign optimization
  • ...and many others

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Our AI/ML helps organizations across many industry verticals use automation to:

  • replace manual entries

  • identify high ROI (low hanging fruit) that is quick to implement

  • improve financial performance such as sales/merchandising/sponsorships

  • decrease cost of customer acquisition

  • increase customer satisfaction & renewals

  • decrease operational costs

  • identify change management initiatives

  • optimize revenue/performance and contracts

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Leverage current investments in technology while preserving business initiatives, and enabling faster engagement of workforce to:

  • Produce demonstrably faster results such as revenue generation, risk reduction, efficiency and effectiveness gains

  • Track progress of actual vs. targeted value-to-business outcomes in real-time

  • Deliver repeatable, scalable results to consistently increase ROI and help make effective decisions

Our virtual/digital robots can be used to assist in a variety of business functions:

  • In Financial Services and Telecom for robo-underwriting, contact centers, customer service/bank teller training, increasing Average Revenue per User, customer satisfaction/retention, strategic workforce optimization, and profitability forecasting and realization;

  • In Healthcare for Increasing Operating Efficiencies by 20%, Reducing Costs by 30%, Reducing Fraud by 30%, Reducing Staff Turnover by 20% - 50%.  Through our Robo Medical Assistant we can suggest best test, treatment and procedures to optimize successful outcomes and quality of care, based on symptoms, patient profile, medical history and diagnosis, thereby increasing quality of care and medical procedures outcome by 5-10%.

Through our collaboration with Hanson Robotics, we are now exploring the licensing of humanoid robots to large and mid-market Financial Services Industry (FSI) and insurance firms to assist in the training of underwriters, analysts, agents, tellers and customer service representatives, as well as developing customized humanoid robot solutions for the healthcare industry. 

If this interests and excites your Senior Executive Team, contact us to learn more:


Why Clients Choose Us:

We Sell Experience

Better Decision Support         Scale For Growth

OpEx/CapEx Reduction           Crises Avoidance

Rapid Implementation             Improved Profitability

What Clients Say

"We have been engaged in hackathons and skunk work projects with other vendors for the past 18 months. You have shown me more about how AI/ML can specifically benefit our business in the first 30 minutes of our meeting than they have in 18 months.

They're out, You're IN!"

Global Business Transformation Leader

Strong Financial Industry Expertise Leveraged to Benefit your Organization, Regardless of Industry.

We know change is hard for people; our aim is to mitigate risk, minimize disruption of the status quo,
and save you money.
Simply put, our experienced team will give you better results, faster.
Drive strategic impact in your organization today!

Our Solutions

Behavioral Data Warehouse

Highly predictive behavioral data improves customer visibility and helps you make better decisions. Behavioral data enables you to adapt your digital customer journey to each customer, improve conversions, increase automation, reduce cost, risk, fraud, defaults and much more. Now you can automate the collection, storage and quality control of your behavioral data. No trial and error. Rapid implementation and a fully customized, functional, predictive solution for a fraction of the time and cost it would take to build such a system in house are now possible.

Decision Engine

Captures and intelligently processes a large range of data in real-time. This includes application, third party, behavioral, social, geo-location, financial, bureau, digital fingerprint, imaging, digitized speech, IoT and many other types of data. It allows the non-technical user to define complex workflows, rules logic and executes real-time decisions. These are used to adapt the customer journey in real time and progressively react with the evolving customer profile.

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RoleFit Survey (RFS)

Predict how successful someone will be in a given job on a consistent day to day basis; our clients tell us it is more than 97.6% Accurate.  Included are 1,200+ job descriptions and a unique job competency profile for each job.  We can also create custom job descriptions and job competency profiles for you to meet more specific and rigorous needs. Enjoy a fast and clear measure of applicant/employee suitability for a specific job. Hire Better and Faster for Less $$; Hire Less OFTEN; More Productive Workforce, More "Fully Engaged" Employees

HR/Data Audit

Quickly and accurately identify where your HR or Data processes are thriving, and where there is a requirement for specific changes to maximize your investment dollars. We have cracked the code on what makes high performing processes and teams successful. We can quickly help you by providing leading practices decision support to get there, including mandated compliance. Assess how your company's data is fit for a given purpose. This involves profiling the data and assessing the impact of poor quality data on the organization's performance and profits.

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Meet Our Team

Experienced business specialists, meeting the unique needs of each client.
Gary Melling

Co-Founder, President & CEO

Tracey Fieber

Co-Founder & CSO

Gene Malfetano

VP - Business Development, New York

Christine Bachman

VP - Business Development, California

Drew Daly

VP - Business Development, NC

Tyler Currie

VP - Business Development, Ontario

Mike Everly

VP - Business Development, Missouri

Frank Massey

VP - Business Development, Ontario

Dan Sotirov

VP - Business Development, Ontario


Contact us


PO Box 85154, 561 Brant Street,

Burlington, ON, L7R 2G0 Canada

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